Assistance / FAQ

Leading web technology developer in Switzerland.

Infomaniak is a key cloud player in Europe. From the design of its data centers to the development of its products, the company has full control over its entire value chain and is owned exclusively by its founders and its employees. This unique approach enables it to guarantee data security, confidentiality and sovereignty with complete independence.

Infomaniak has also been a Swiss player in the events organisation sector for over 10 years and provides a ticketing service solution to enable organisers to control all aspects of the organisation of their events in total peace of mind.

Infomaniak Events brings together cultural and sporting as well as other happenings in the field of entertainment both in Switzerland and in the neighbouring regions.

You simply need to create a ticketing service on the Infomaniak ticketing service tool and to submit a visibility request on the portal directly via your Infomaniak manager.

The events are subject to manual confirmation. A time frame of between 24 and 48 hours may therefore apply before your event is published on Infomaniak Events.

You can:

• use our search engine and perform a search by event, organiser, type of city. You can then refine your research using date, location or type filters.

• browse our pages using the navigation menu, which will guide you according to your wishes (festival, concert, theatre, etc.).

• use the map to find events in a specific location.

And finally, you can select the event that interests you to access the relevant online ticketing service.

Once you have found your event, click on it to be redirected to the organiser’s store.

• Step 1: Select the date by selecting the desired day in the calendar.

• Step 2: The prices per category available for the chosen event are displayed on your screen. Select the category and the number of tickets desired. If a venue plan is available, confirm or modify the location of the seats. The click on "Add to basket ".

• Step 3: You view your basket. Check, confirm or modify your booking summary. Where applicable, activate a gift voucher or a promotional code if you wish to use one. You can also choose to add a cancellation insurance. Then click on "Confirm my basket ".

• Step 4: At this stage, you must select the means of obtaining your order. Then click on "Next ".

• Step 5: You must enter your contact details. Then click on "Confirm ".

• Step 6: Finally, select your payment method.

After confirming the order, you will receive a confirmation email at the address indicated previously.

Attention! Your basket is not common to all the events of the site. To book tickets for several events, you need to create separate baskets.

Use our search engine and search by event, organiser, genre or town. Our selections are there to guide you! Discover our ” Recommended " events or our various pages presenting events by genre or other section (Popular, Upcoming, Online, etc...) that takes your fancy.

A seating plan is available for certain events with numbered seats. If this is the case, this step will be presented when you book your seat. Our ticketing system offers you the possibility of choosing your own seat or automatic seat allocation via an algorithm for the best seat available.

Depending on the organiser, you can pay for your orders:

• By bank card: Carte Bleue, VISA, Euro/Mastercard

• By Swiss Post bank card (PostFinance)

• Payment by invoice

• With TWINT

As soon as your basket is confirmed, you will receive an email summarising your order and indicating an order number.

If you have not received a confirmation email:

• Check that the email address registered is correct.

• Check your mailbox and your spam folder.

• If necessary, you can contact the organiser’s customer service. The contact details are available on the page of the relevant event.

Unless otherwise stated by the organiser, the booking is firm and final. The tickets cannot be exchanged or refunded. If necessary, you can contact the organiser’s customer service. The contact details are available on the page of the relevant event.

Unless otherwise stated by the organiser, the booking is firm and final. The tickets cannot be exchanged or refunded. If you have taken out a cancellation insurance, contact the insurance service handling cancellations to learn if you can benefit from a refund. If necessary, you can contact the organiser’s customer service. The contact details are available on the page of the relevant event.

If you did not receive the confirmation email, please contact the organiser’s customer service and enter the email address used when making your booking as well as the name and date of the event. The contact details are available on the page of the event in question.

If an error message appears at the end of your booking process, please contact the organiser’s customer service and enter the email address used when making your booking as well as the name and date of the event. The contact details are available on the page of the event in question.

If you wish to track the status of your order, please contact the organiser’s customer service and enter the email address used when making your booking as well as the name and date of the event. The contact details are available on the page of the event in question.

Depending on the organiser, you have up to 3 choices of how to obtain your tickets:

• receive your tickets in digital format. To do this, you can download and print the tickets at home or you can have them with you on your phone.

• tickets sent by post (fee of CHF 4.99). Important, this service does not send any products other than tickets. If the event takes place less than 8 days from the reservation date, it is not possible to guarantee that the tickets will be sent in good time. In this case, you are advised to collect the tickets on site or to opt for digital tickets. If the event is cancelled, the processing fees (shipping and administrative costs) will not be refunded.

• directly on site. The order will therefore have to be paid for and collected in person at the organiser’s ticket office.

If you have opted to collect the tickets at the ticket office, you must visit the organiser’s ticket office on the day of the event. If you have opted for the tickets to be sent by post, you will receive them at the shipping address indicated during the order process within a period of 8 days.

If the event is cancelled, contact the organiser’s customer service as quickly as possible using the organiser’s contact details indicated in your confirmation email.

Contact the organiser’s customer service as quickly as possible using the organiser’s contact details indicated in your confirmation email. They will inform you of the validity of your tickets for the new postponed date.

Your data, i.e. names, email addresses and purchasing history, are only recovered and accessible to the events organisers in order to track your orders.

All this information is stored in Switzerland and you can ask for your data to be deleted at all times in accordance with the right to be forgotten. To do this, please contact our support .

Please note that deleting your data will result in the deletion of all information relating to your tickets. It is therefore essential that you retain a copy if your tickets if you wish to participate in the events.